Lumevity — a Highmark Health subsidiary — is built to consult and implement business transformations. When Lumevity wanted to realize faster progress in their automation projects and eliminate the disruptive interviews from their process, they discovered FortressIQ.
Using FortressIQ, Lumevity embarked on an eight-week project to gather process intelligence within its health plan operations and benefits department. The process intelligence gathered by FortressIQ gave the organization a data-driven method to guide process improvement efforts—all without disruption to the workers or the processes. Those insights included opportunities to reduce significant manual effort, increase consistency, and automate much of the targeted processes.